Privacy Policy & Cookies

Updated 22nd May 2018


Privacy Policy Statement

Supplyur is committed to respecting your privacy and to complying with applicable data protection and privacy laws.

You can visit our Site without disclosing any personally identifiable information about yourself (although please note that we may use cookies and collect other non-personally identifiable information about your browsing activity - see below for more information).

If you do submit personal information by ordering products, or services, for example, you can be assured that we will use your personal information only to support your continuing relationship with Supplyur.

We have provided this Privacy Policy Statement to help you understand how we collect, use and protect your information when you visit our Site and when you generally use our products and services. We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information.

You should read this notice in conjunction with the Terms of Use for the Site and any other separate terms & conditions issued with your airtime or other product/service contract.

We endeavour to collect and use your personal information only with your knowledge and consent and typically when you order and subsequently use products and services, make customer enquiries, register for information or other services, request product information, submit a job application or when you respond to communications from us (such as questionnaires or surveys).

The type of personal information we may collect could include, for example, your name and postal address, date of birth, gender, telephone and fax numbers, email address, and credit/debit card information; lifestyle and other information collected on registration or through surveys. If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.

Once the transaction has been completed, we do not keep your debit or credit card detail on file.

We may also collect non-personally identifying information about your visit to our Site and other similar websites based on your browsing (click-stream) activities.

This information may include the pages you browse and products and services viewed or ordered for example. This helps us to better manage and develop our Site, to provide you with a more enjoyable, customised service and experience in the future, and to help us develop and deliver better products and services tailored to your individual interests and needs.

We may use your information for a number of purposes which includes: processing your orders and managing and administering your account; delivering any services, products or information requested by you; responding to complaints or account enquiries; administering debt recoveries; verifying your identity when required (you may lose your password or security information for example, and we may then need to ask you for other 'identifiable' information to protect your data from unauthorised access).

We may also undertake market and product analysis based on your use of our Site, services and products and contact you with information about new developments, products, services and special offers by post, telephone and automated means such as mobile text message (SMS), Email, Fax, Pager, WAP and the world wide web (subject to any preferences expressed by you). We may also tell you about the products and services of carefully selected third parties and allow you to receive advertising and marketing information from those selected third parties without passing control of your personal information to the third party.

We may disclose information about you, your account and your mobile phone to companies within Supplyur for the purposes and subject to the terms of this Privacy Policy Statement; and In the event that we undergo a re-organisation or are sold to a third party, you irrevocably and unconditionally agree that any personal information we hold about you may be transferred to that re-organised entity or third party for the purposes and subject to the terms of this Privacy Policy Statement.

Please note that Supplyur do not sell or pass your personal information to third parties (other than as set out in the paragraph above) unless you have given us permission or unless it is necessary to deliver the products and services ordered or used by you. For example, we may disclose your data to a credit card company to validate your credit card details and obtain payment when you buy a phone or other product or service.

Supplyur may also be obliged to disclose your personal information to meet any legal or regulatory requirements or obligations in accordance with applicable law.

We may use cookies to record details such as a user identity and general registration details on your PC. This helps us recognise you on subsequent visits so that you don't have to re-enter your registration details each time you visit us and allows us to carry out those activities mentioned in the above section "non-personally identifying information".

Depending upon the type of browser you are using, you may be able to configure your browser so that:

(i) you are prompted to accept or reject cookies on an individual basis or
(ii) you may be able to prevent your browser from accepting any cookies at all.

You should refer to the supplier or manufacturer of your web browser for specific details about cookie security.

You can write to us at any time to obtain details of the personal information we may hold about you.* Please write to: Data Protection Manager, Supplyur Ltd, Park View Business Centre, Combermere, Whitchurch, Shropshire SY13 4AL.

In most cases we won't charge a fee to provide the information but we reserve the right to charge you a reasonable fee to cover the administration costs involved if necessary.

Please quote your name and address together with your account number. We would be grateful if could also provide brief details of the information you require a copy of (this helps us to more readily locate your data).

We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

Supplyur recognises that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. Supplyur is constantly reviewing and enhancing its technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction. We use industry standard secure sockets layer (SSL) technology, for example, to encrypt sensitive information such as your credit card and other financial information.

Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. Supplyur cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

Cookie Policy Statement

We may use cookies and other similar technologies to ensure you get the best from our Website. “Cookies” are small text files from a website that are stored on your computer, mobile phone or other device. These text files make using our Website more convenient by, among other things, recognising you when you return, saving your passwords and preferences and may help us to customise our Website for you based on your preferences. Cookies themselves do not typically contain any personally identifiable information. We may analyze the information derived from these cookies and other similar technological tools we employ (such as clear gifs/web beacons) and match this information with data provided by you or another party. We may provide our analysis and certain non-personal information to third parties (who may in turn use this information to provide advertisements tailored to your interests), but this will not involve disclosing any of your personally identifiable information.

To optimise your experience on our Website and to help us to improve it, your computer, mobile phone or other device will need to accept cookies. If it doesn't, you may not be able to take advantage of all the features of our Website, including certain personalised features. You can give us your consent by pressing the continue button in the Website when we ask for your consent to use cookies. Here is a list of the main cookies we use and what each cookie is used for:

The following cookies are used to improve our Website and do not contain any personal information that would allow us to identify you (such as your name or other contact details).

Cookie Name Content Expiry
frontend Website session ID for any connection 24 hours
frontend_cid Website session ID for HTTPS connections 24 hours
session-set Flag to indicate if session is set 20 years
user_allowed_save_cookie Flag to indicate consent to cookies 1 year
TawkConnectionTime time in active chat immediately
Tawk_5982e0cb4471ce54db652585 chat connectivity 6 months
__cfduid chat unique id 20 minutes
__tawkuuid chat identifier for website  6 months

Google Analytics

This website also uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.
Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This to ensure that the service is available when you want it and fast.
The main cookies are listed below, but Google generates a number of other cookies from time to time to support additional functionality.

Cookie Content Expiry
_ga randomly generated number 2 years
_gid randomly generated number 24 hours
_gat_gtag_UA_263902_29 tag for tracking site statistics immediately

For further details on the cookies set by Google Analytics, please refer to the Google Code website.

Amazon Payments and Log-In using Amazon

To enhance your experience, this website also uses Amazon Payments during checkout and Log-In with Amazon.  Login with Amazon allows you to sign into our site and create an account using your Amazon Credentials.  This means that you can then use any of your Amazon payment methods or delivery addresses to complete your checkout.  All your Amazon account and payment information remains with Amazon at all times except the delivery address for the order (so we can send you your products).  To make this happen, Amazon and our site creates a number of cookies to track the status and ensure that your account is always secure.  The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Amazon on servers in the United States . Amazon may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Amazon's behalf. 

By using this website, you consent to the processing of data about you by Amazon in the manner and for the purposes set out above.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Cookie Content Expiry
session-id randomly generated number 20 years
session-id-time randomly generated number 20 years
session-token randomly generated number for identification 20 years
ubid-main randomly generated number 20 years

For further details on the cookies set by Amazon and Amazon Pay, please refer to the Amazon website.

Content Sharing

Our suppliers use cookies to give our users a simple way to share content across the social web and tell us how many visitors are sharing content.

Our Website displays video content using Adobe Flash Player. Adobe uses Flash cookies (also known as Local Shared Objects) to help improve your user experience. Flash cookies are stored on your computer, mobile phone or other device in much the same way as usual cookies, but your browser manages them differently. If you wish to disable or delete a Flash cookie, see Adobe Flashplayer Security Settings. Please bear in mind though, that if you disable Flash cookies for the Website you'll be unable to access certain types of content on the Website, such as videos.

We sometimes carry embedded "Share" and "Like" buttons to enable our users to easily share articles through social networks such as Facebook and Twitter. These sites may set a cookie when you are also logged into their service. We do not control the dissemination of these cookies and you should check the relevant third party website for more information about these.

We also sometimes embed content from websites such as YouTube. As a result, when you visit a page with content embedded from these websites you may be presented with cookies from these websites. We do not control the dissemination of these cookies. You should check the relevant third party website for more information about these.

Please note that advertisers that serve advertisements on our Website may also use their own cookies and other similar technological tools which are subject to the advertiser's privacy policies, not this Privacy Policy. We have no control over cookies placed on our Website by these third parties.

It is a condition of using our Website that you accept these cookies, so please be aware that if you restrict or prevent them, we cannot guarantee how our Website will work for you. If you continue to use and browse our Website, you are consenting to cookies being used in accordance with this Privacy Policy.

If you are concerned about the storage and use of cookies, you may be able to direct your internet browser to notify you and seek approval whenever a cookie is being sent to your computer, mobile phone or other device. You may also delete a cookie manually from your computer, mobile phone or other device through your internet browser or other programs. Please note, however, that some parts of our Website will not function properly or be available to you if you refuse to accept a cookie or choose to disable the acceptance of cookies.

For more information on how to see what cookies have been set and how to manage and delete them, please go to

The internet advertising industry has also produced a guide to online privacy and behavioural advertising, please see

We may change and update our list of cookies from time to time. If you use our cookies after we have published these changes, you will be agreeing to be bound by those changes. If you do not consent to the use of the cookies at any time, please see above on how to disable cookies